TERACHA ("we" or "us") establishes this Privacy Policy regarding the handling of users' personal information in connection with the services provided on this website.
Article 1 — Personal Information
Personal information refers to information about a living individual that can identify a specific person, including name, date of birth, address, phone number, email address, and other identifiers as defined under Japan's Act on the Protection of Personal Information.
Article 2 — How We Collect Personal Information
We may collect personal information such as your name, email address, and payment details when you register for our services. For AI chat services, we also collect and store conversation content you input for the purposes of service delivery and quality improvement.
Article 3 — Purposes of Collection and Use
- To provide and operate our services
- To respond to inquiries from users
- To send updates, campaign information, and announcements
- To send maintenance notices and other necessary communications
- To prevent unauthorized use and identify users who violate our Terms of Service
- To allow users to view, update, or delete their own registration information
- To process billing for paid services
- To generate personalized AI responses
- For purposes incidental to the above
Article 3.1 — Data Processing for AI Services
When using our AI services (including Soracha.AI and the AI coaching features of our Online Soccer School), the following data processing takes place:
- Conversation content you input is stored on our servers for the purposes of generating responses, improving the service, and personalization
- Conversation data is transmitted to Anthropic's Claude API for AI processing. Anthropic's privacy policy applies
- Conversation data is retained for a period determined by us and then securely deleted
- We recommend that you do not input sensitive personal information (such as address, financial details, or medical information) into conversations
Article 3.2 — Analytics Tools and Cookies
We may use access analytics tools such as Google Analytics to understand usage patterns and improve our services. These tools use cookies to collect traffic data anonymously and do not identify individuals.
We may use cookies to improve user experience. You can restrict or refuse cookies through your browser settings. For users in the EEA, we request explicit consent for non-essential cookies upon your first visit.
Article 4 — Changes to Purpose of Use
We will only change the purpose for which we use personal information when the new purpose is reasonably related to the original purpose. We will notify users or publicly announce any such changes.
Article 5 — Provision to Third Parties
We will not provide personal information to third parties without the user's prior consent, except in the following cases:
- When necessary to protect a person's life, body, or property, and obtaining consent is difficult
- When particularly necessary for public health or the sound development of children, and obtaining consent is difficult
- When cooperating with a government agency carrying out duties prescribed by law
- When transmitting data to Anthropic's Claude API for AI service delivery (as described in Article 3.1)
- When required by law
Article 6 — Disclosure of Personal Information
Upon request from the individual concerned, we will disclose their personal information without delay, except where disclosure would harm the rights or interests of a third party, significantly impede our business, or violate applicable laws.
Article 7 — Correction and Deletion
Users may request correction, addition, or deletion of their personal information held by us if it is inaccurate. We will respond promptly when we determine the request is justified.
Article 8 — Suspension of Use
If a user requests suspension or deletion of their personal information on the grounds that it is being used beyond the stated purpose, we will promptly investigate and act accordingly if the request is justified.
Article 9 — Rights of EEA Users (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights under GDPR:
- Right of access: to request disclosure of the personal data we hold about you
- Right to rectification: to request correction of inaccurate data
- Right to erasure: to request deletion of your data
- Right to restriction of processing
- Right to data portability
- Right to object to our processing of your data
To exercise any of these rights, please contact us at info@teracha.com. We will respond within 30 days.
Article 10 — Changes to This Policy
We may update this Privacy Policy from time to time. For significant changes, we will notify users at least 14 days before the changes take effect.
Article 11 — Contact
TERACHA / Operator: Sora Terada / Email: info@teracha.com