Privacy Policy

TERACHA ("we" or "us") establishes this Privacy Policy regarding the handling of users' personal information in connection with the services provided on this website ("Services").

Article 1 (Personal Information)
"Personal information" refers to information about a living individual that can identify a specific person, including name, date of birth, address, phone number, email address, and other identifiers as defined under Japan's Act on the Protection of Personal Information.

Article 2 (How We Collect Personal Information)
We may collect personal information such as your name, email address, and payment details when you register for our Services. For AI chat services, we also collect and store conversation content you input for the purposes of service delivery and quality improvement.

Article 3 (Purposes of Collection and Use)
We collect and use personal information for the following purposes:

1. To provide and operate our Services
2. To respond to inquiries from users
3. To send updates, campaign information, and announcements about our Services
4. To send maintenance notices and other necessary communications
5. To prevent unauthorized use and identify users who violate our Terms of Service
6. To allow users to view, update, or delete their own registration information
7. To process billing for paid services
8. To generate personalized AI responses
9. For purposes incidental to the above

Article 3.1 (Data Processing for AI Services)
When using the AI chat service "Soracha.AI", the following data processing takes place:

1. Conversation content you input is stored on our servers for the purposes of generating responses, improving the service, and personalization
2. Conversation data is transmitted to Anthropic's Claude API for AI processing. Anthropic's privacy policy applies to such processing
3. Conversation data is retained for a period determined by us and then securely deleted
4. We recommend that you do not input sensitive personal information (such as address, financial details, or medical information) into conversations

Article 3.2 (Analytics Tools and Cookies)
We may use access analytics tools such as Google Analytics to understand usage patterns and improve our Services. These tools use cookies to collect traffic data anonymously and do not identify individuals.

We may use cookies to improve user experience. You can restrict or refuse cookies through your browser settings. For users in the European Economic Area (EEA), we will request explicit consent for non-essential cookies upon your first visit.

Article 4 (Changes to Purpose of Use)
We will only change the purpose for which we use personal information when the new purpose is reasonably related to the original purpose. We will notify users or publicly announce any such changes.

Article 5 (Provision to Third Parties)
We will not provide personal information to third parties without the user's prior consent, except in the following cases:

1. When necessary to protect a person's life, body, or property, and obtaining consent is difficult
2. When particularly necessary for public health or the sound development of children, and obtaining consent is difficult
3. When cooperating with a government agency carrying out duties prescribed by law
4. When transmitting data to Anthropic's Claude API for AI service delivery (as described in Article 3.1)
5. When required by law

Article 6 (Disclosure of Personal Information)
Upon request from the individual concerned, we will disclose their personal information without delay, except where disclosure would:

1. Risk harm to the rights or interests of the individual or a third party
2. Significantly impede the proper conduct of our business
3. Violate applicable laws

Article 7 (Correction and Deletion)
Users may request correction, addition, or deletion of their personal information held by us if it is inaccurate. We will respond promptly when we determine the request is justified and notify the user of the outcome.

Article 8 (Suspension of Use)
If a user requests suspension or deletion of their personal information on the grounds that it is being used beyond the stated purpose or was obtained improperly, we will promptly investigate and, if the request is justified, act accordingly. We will notify the user of the outcome without delay.

Article 9 (Rights of EEA Users – GDPR)
If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

1. Right of access: to request disclosure of the personal data we hold about you
2. Right to rectification: to request correction of inaccurate data
3. Right to erasure ("right to be forgotten"): to request deletion of your data
4. Right to restriction of processing: to request that we limit how we use your data in certain circumstances
5. Right to data portability: to receive your data in a structured, commonly used format
6. Right to object: to object to our processing of your data

To exercise any of these rights, please contact us at info@teracha.com. We will respond within 30 days.

Article 10 (Changes to This Policy)
We may update this Privacy Policy from time to time. For significant changes, we will notify users by email or through the Service at least 14 days before the changes take effect. Updated policies take effect upon publication on our website.

Article 11 (Contact)
For inquiries regarding this Privacy Policy, please contact us at:

TERACHA
Operator: Sora Terada
Email: info@teracha.com